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Welcome to Netcore Cloud

In today’s fast-moving digital world, customers expect to connect with brands anywhere, anytime — whether that’s on WhatsApp, RCS, or your website. Netcore Cloud brings all these conversations together through an omnichannel chat automation platform, helping businesses automate customer journeys, connect internal systems, and hand over conversations to live agents when needed.

With support for six major messaging channels — WhatsApp, RCS, Web, Facebook Messenger, Instagram, and Telegram — Netcore Cloud enables your business to deliver a seamless, consistent, and personalized customer experience.

Why Choose Netcore Cloud​

  • All Channels, One Platform: Manage customer conversations across all key messaging apps through a single dashboard.
  • Visual Flow Building: Create smart, rule-based chat journeys using an intuitive drag-and-drop interface.
  • Seamless Human Handover: Switch from bot to live agent smoothly with full context.
  • Integrations That Scale: Connect with CRMs, ERPs, or any internal system via APIs and webhooks.
  • Real-time Insights: Get performance metrics, track message delivery, and optimize engagement.

Platform Overview​

Netcore Cloud offers a comprehensive suite of modules designed to help you build, automate, and manage customer interactions across multiple channels. Each module serves a specific purpose, ensuring businesses can easily scale from simple automation to complex customer engagement workflows.

Dashboard​

Your central hub for monitoring overall chatbot performance, campaign insights, message delivery, and engagement metrics — all in real time.

Template Manager (WhatsApp Channel)​

Manage all WhatsApp message templates in one place. Create, edit, and submit templates for Meta approval, ensuring your business can send personalized and compliant messages quickly.

Campaign Manager (WhatsApp Channel)​

Design, schedule, and execute WhatsApp campaigns. Send promotional, transactional, or follow-up messages using approved templates, and track delivery, reads, and conversions from a unified dashboard.

Flow Builder​

Create conversational journeys visually using the drag-and-drop builder. Combine rich cards, user inputs, API calls, and conditions to design automated, logic-driven chat experiences across all supported channels.

Agentic AI​

Empower your chatbot and agents with AI-driven capabilities. Generate smart responses, automate FAQs, and provide AI assistance to agents for faster, context-aware customer interactions.

Live Chat​

Enable seamless transitions from automated conversations to human assistance. Agents can view full chat history, respond in real time, and resolve complex queries efficiently.

Integrations​

Connect your chatbot with CRMs, ERPs, or internal systems using APIs and webhooks. Enable data exchange, automate updates, and trigger personalized messages based on system events.

Customers​

Access and manage detailed customer profiles with interaction history, tags, and custom fields. Use this data to personalize messaging and improve engagement.

Best Practices for Success​

  • Start with a simple flow and expand as you learn from user interactions.
  • Always include fallback messages to handle unexpected user input.
  • Keep conversations short, friendly, and focused on solving customer problems.
  • Regularly review analytics and refine your flows for better engagement.
  • Integrate with your CRM or database to personalize conversations at scale.